FAQs
Where are you located? We are a UK based, operating from Stoke On Trent
Do you have a store I can visit? Maria Jewellery is exclusively online. This means we can serve customers all across the world but unfortunately we don't have a physical location were you can come try on our jewellery before buying. Our Stoke on Trent office is closed to the public.
What currency are the prices do I see in the site?
All prices are in British Pounds.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Orders are subject to 1-2 working days processing time after which the delivery time frames apply. Deliveries do not take place on Sundays/Public Holidays. Signed for delivery timeframes are estimated and not always guaranteed. Working Days do not include weekends and public holiday
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
How long does shipping take?
All of our items are free delivery using royal mail standard signed delivery (3-6 working days)
Alternatively you could choose Royal Mail 48 Tracked at a cost of £4.99 (2-3 working days)
Royal Mail Special delivery at a cost of £7.99 (1-2 working days)
Please select delivery option at checkout